The Experience To Deliver

We help build the reputations of leaders and complex organizations operating under the highest levels of public scrutiny and amid strong public response. Often that means facilitating tough conversations. We listen, observe and ask the right questions. This process helps you land on the right tone and words that reinforce the trust relationship with stakeholders.


Does Your Reputation Say What You Want?

A great reputation speaks on your behalf when you're not in the room. It's always one step ahead of letting your customers and others know who you are and what you believe in.


    We prepare you for those pivotal moments in the life of every organization when conversations that mean something to you, your customers, employees or other interested groups, are ready to happen. They aren’t always the most comfortable situations, but handled well, they will push your reputation to the next level. The outcome is you will build a base of stakeholders who are ready to support and carry your messages forward.

    We help leaders find:

    • Solutions that protect reputations and connect you with people and groups you need on side.
    • The tools and knowledge to help you develop your authentic voice and the messages that are  true to your values and beliefs.
    • The communication strategies and tactics to take on major change, whether an internal cultural transformational or a different way of engaging with audiences.

    When change happens – either planned or unexpected – it all comes down to trust. We help senior leaders and teams set that baseline of trust and build their trust account in preparation for the major changes and problems that are a reality in any organization. Often that starts with a tough and comprehensive assessment of your corporate narrative. Our Corporate Voice Checkup is a proprietary audit that analyzes your institutional voice. What are you saying? What are you trying to say? What are your customers and stakeholders hearing?

    Let us help you define your corporate narrative so that it effectively resonates with the people and groups you need on side.


    Whether you’re a person or an organization, your success depends on a strong reputation. Sure, reputations can be puffed up and occasionally built on nothing more than some well-placed words in the right ear. But they don’t last. It takes time to build a strong reputation and the truly outstanding ones often grow out of the most challenging circumstances. National and international experience has shown me that when your back is against the wall, and your reputation under threat, you have an opportunity.


    Your gut is saying you need to take action, but you just can’t figure out what’s bugging you…you just know the “same old” isn’t an option for your company, department or employees any longer. We can help you ask the tough questions and find the answers.


A strategy

to make Edmonton’s roads safer for everyone

When the conversation

a union has with its members is forced to change

Taking on

communication challenges in health systems


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If you have any questions or would like to discuss
a project with me, you can reach me at: