In The Best Corporate Apology Ever Posted to Twitter, you have a company willing to poke fun at itself while saying “sorry”. My first reaction after reading the tweet – this must be a great place to work. Apologies are a good measure of leaders’ ability to tell the truth. How leaders apologize, and unfortunately, too often […]
Make sure you have the stomach for transparency before you commit. Leaders who decide to take on transparency put a stake in the ground telling the world they and their organization can be held to this tightly defined measure. Be careful! Too many reputations have been seriously damaged by not following through. Transparency is a […]
Last week, we looked at real-life case studies of corporate trust run afoul. Leaders who understand the value of trust can literally save the company after it has lost the confidence of its customers or the general public. When the Tylenol product tampering crisis hit Johnson & Johnson in the early ‘80s and seven people […]
Newly elected Alberta Premier Jim Prentice and his government are making changes at a monumental pace to rebuild a trust seriously broken by the past regime. The message is accountability and transparency; favourite words of leaders everywhere. Whether the new Tory government succeeds is still a question. Trust only grows when leaders deliver on the […]