Some of the major information technology changes happening in Canada’s municipal governments right now are because the City of Edmonton’s IT Branch started the charge. I’ve worked with this innovative group for the past four years. Edmonton became Canada’s first major city to change over to Google with others quickly following behind. I provided the strategic communications counsel for this project in the early days. From that initial work I’ve taken on other projects within the IT Branch: Projects that require a high degree of sensitivity and knowledge of change management.